Customer Portal

Login Username Password Search Solutions Enter text to search

Links Browse Solutions Click here to look up our knowledge base to find solutions to common problems/queries. The knowledge base is organized under various topics based on logical hierarchy. Submit Ticket - Create account Click here to raise a ticket/request to the Helpdesk. Before you raise a ticket, you can use the Search Solutions or Browse solutions option to find out if a solution to your query already exists.  Popular Solutions International dialing problem If you enter phone number without "+" prefix, then VPConsole defaults to USA dialing rules... VP Client Problems (*General) Last Updated: Aug 27 2007 | Views: 174 | Author : Administrator Mitel upgrade 3.3 to 4.0.1.x ==========================SOFTWARE UPGRADE PLAN 3.3 to 4.0.1.xBACKUP PRE-UPGRADEExport these registr... Upgrade Last Updated: Aug 30 2007 | Views: 154 | Author : Administrator Client fails to connect to the VistaPoint server Ping the VistaPoint server to validate its availibilityAdjust any software firewallsIf you have mult... VP Client Problems (*General) Last Updated: Aug 17 2007 | Views: 139 | Author : Administrator CiscoSIM - My call forwarding does not behave normaly Additional configuration requirements - AAR Settings CALL FORWARDINGIn order for 3rd party applicati... Cisco > Cisco - Server Problems Last Updated: Aug 30 2007 | Views: 122 | Author : Brian Buttner My Mitel SIM connection goes into “hot standby mode” Upgrade your softwarePatch released for 4.0.1.22http://support.iqnsi.com/downloads/patches/4.0.1.x/4... Mitel > Mitel - Server Problems Last Updated: Aug 17 2007 | Views: 114 | Author : Administrator  Recent Solutions CPS fails to make use of Group\Greet programming To fix your problem you might have to “delete and re-add” trigger numbers1.    Delete the trigger nu... VP Server Problems (*General) Created On: Jul 22 2008 | Views: 0 | Author : Brian Buttner Mitel SIM - Why do my SIMs become "disabled"? The only way a SIM can be “disabled” is if the value can not be written to the registry or if it is ... Mitel > Mitel - Server Problems Last Updated: May 09 2008 | Views: 37 | Author : Brian Buttner How do I export my configuration from one machine to another? BACKING UP AND RESTORING YOUR VISTAPOINT SERVER BACKUP DATABASE Set this batch file up in the M... VP Server Problems (*General) Created On: May 06 2008 | Views: 38 | Author : Brian Buttner CiscoTSP is unable to communicate with CCM - trace logs show a refusal of authentication If the CCM is integrated with Active Directory the application user account needs to use security se... Cisco > Cisco - Server Problems Created On: Apr 28 2008 | Views: 36 | Author : Brian Buttner Do you support 64 bit Operating systems? We currently require that the VistaPoint Software be installed on 32 bit systems only VP Server Problems (*General) Created On: Apr 23 2008 | Views: 43 | Author : Brian Buttner

Powered by Support Center Plus