DOWNLOAD

Access to script file…

http://www.box.net/shared/7zz4jh7k08

LOADING THE SCRIPT (CLIENT)

Decompress the .cpsjs file into the client runtime folder

C:\Program Files\iQ NetSolutions\VistaPoint Enterprise\Console Companion

* Replace the original file which probably has a “0” byte count (placeholder)

CHOOSE “YES”

Closing and re-launching the console application is all that is needed to load the script

* It automatically reads that file when it initializes

VERIFING THE SCRIPT LOADED

Login as the VP Admin

Open up the CPS editor (settings>administration>Edit CPS)

You should see the contents of the script

CONFIGURATION AND FUNCTIONALITY

* This script was created to key off the DID number on the active call based on where it originated (the transfer point). When properly configured a call will automatically highlight a specific group and present a canned message to the VistaPoint user

BLF Administrator: you simply have to edit the transfer point. You would identify what group and what greeting should be used in association to that number.

* In some cases the “transferring point” is not visible in the VistaPoint system; in this case you would have to create a “Global Speed Dial” matching the “Number to call” field to that of the transferring point’s number and then editing the BLF Cell and setting up the “Group” and “Greeting” for that number

EXAMPLE FOR SIMPLE TESTING

I set my device x4036 to forward always to my device x4024

My Console operator at x4024 with the loaded script would then process events based off of DID 4036 (which has an associated group and a canned message)

* In the real world this could be a user coming into an Auto Attendant and pressing “1”

The Auto Attendant would then fwd that call to a specific location like a route point which owns the DID number we are keying off of

ENHANCING THE CONSOLE DISPLAY

This setting displays in the call list an extra area where the greeting can be seen

As you may or may not be able to see in this screen shot //4036 forwarded (that is what we are keying off of for the script)

When answered (or coming off hold) this call will always highlight the associated group.
* This makes handling multiple calls intelligently very simple.

See also: http://support.iqnsi.com/documents/CPS/

Customer Portal
http://support.iqnsi.com/helpdesk

My Contact Info:

Brian Buttner

Phone: 209.245.5500 (x1401)

E-mail & MSN Messenger support@iqnsi.com

S U P P O R T

Bringing Presence and Call Control to the Enterprise
support@iqnsi.com | tel: (209) 245-5500 (x1401) | fax: (209) 245-3036