SETUP AND CONFIGURATION - CALLMANAGER

CALL MANAGER

TSP USER ACCOUNT

  1. Create a user account for the VISTAPOINT Server to make use of.

This is the account we use to proxy all phone activity through.

Recommendation:

  • USER ID = “VISTATSP”

The account should not be associated with a primary extension number

Required:

  • Enable CTI Application Use (yes)
  • Call Park Retrieval Allowed (yes)
  • Device Association (all phones you wish to see and make use of)

 

Additional documentation

http://support.iqnsi.com/documents/pbx_cisco/configure_TSP/

 

PREPAIRING FOR THE VISTAPOINT SERVER INSTALL - CISCO

VISTAPOINT SERVER (PC) - link

*      Required:

o       No pre-existing installation of SQL
Our database will be unable to register and the VistaPoint Notes service will fail |TT#

o       You can not install the server components under terminal services
Our database will be unable to register and the VistaPoint Notes service will fail |TT#      

 

CISCO TSP

If you upgrade your Call Manager you will need to update\upgrade the Cisco TSP on the VistaPoint server as well, it needs to match what is running on the Call Manager always.

Download location example: http://ccm1/ccmadmin/install.asp (ccm1 is the Cisco Call Manager)

The plug-in name is “Cisco Telephony Service Provider”

Of course you will need to replace the value “ccm1” with the hostname or IP address of your own Call Manager.

  1. Download and install the Cisco TSP from your own Call Manager, when it asks if you wish to install multiple instances of the TSP select “no”.
  2. Select “no” prompted to reboot
  3. Configure the TSP by opening up the Phone and Modem options (located in the MS control panel) select the “advanced” tab and configure the “cisco_tsp.tsp”.
  4. Reboot

 

VERIFICATION OF THE TSP

  1. Open up MS Dialer (startmenu>run>dialer)
  2. Select the menu item “edit>options”
    • “Line used for>phone calls” should list “all” your Cisco phones

INSTALLING THE VISTAPOINT SERVER SOFTWARE

Decompress the contents of “Server.zip”

1.      RUN “Setup.exe”

Checkmark the following

ü      VISTAPOINT ENTERPRISE SERVER

This is by default the only check box that is enabled.
VP: PCE, DATABASE and LICENSING services

ü      CISCOSIM

This needs to be installed and configured to get call control functioning. Typically this gets installed on the VISTAPOINT ENTERPRISE SERVER but there are some configurations that may require this to be installed on a secondary machine.

If the Cisco TSP is not installed the installer will notify you

OPTIONAL COMPONENTS (REQUIRES IIS BE INSTALLED)

ü      One-Click Install

ü      Client Web Installations

ü      VistaPoint Enterprise Directory

LCS INTIGRATION

ü      CstaAPI (LCS GATEWAY)

Install this to enable call control for COMMUNICATOR clients

ü      SIPSIM

Install this to integrate LCS and VISTAPOINT

Click here for configuration help after you have configured your VistaPoint Server

 

2.      When the license dialogue displays fill out the information and enter in your Product Key

  • Selecting “Internet Licensing”

Instantly applies the license values to the machine

  • Selecting “Email Licensing”

This will save a file you can then email to iqlicense@iqnsi.com.
Our license server will automatically send you a decryption key to un-lock the software so long as the product key is valid and has not already been used.

  • Selecting “Cancel”

Begins a 30 Day Evaluation of the software

Additional Help = how to license

3.      REBOOT WHEN PROMPTED

4.      When logging in you will need to enter in a “Admin” password and a “Tenant Admin” password (these need to be unique, do not use the same password for each)

5.      Install the VistaPoint Desktop companion OR Console (this will be used to verify the TAPI functionality of the CiscoSIM and will allow you to administer the system)

  • If you installed the optional components you can configure the IQ web server in IIS.

6.      Launch the client application

7.      Enter in your extension number

8.      Enter in the IP Address or hostname of the VP Server (if the client is installed on the server this step will be skipped)

You should only see parking and route point numbers until the CiscoSIM is configured

CONFIGURING THE SERVICES

Although it is not required, it is recommended that you install either the Desktop Companion or the Console Companion on the server. This can be done from either the Client.zip or through your web browser if you installed the One-Click\Web Install components (see additional documentation).

CISCO SIM

1.      Right Click on the CISCOSIM tray icon and open “Device Settings” under the CallManager options.

·        Enter in and “Administration level” account username and password. Typically we just enter in “Administrator” and the password for that account on the CallManager machine.

·        Click on “Save and retrieve data” and you should see all your phones in the Desktop application a few moments later (it may take a couple minutes depending on how many devices are being monitored).

2.      Right Click on the CISCOSIM tray icon and open “Directory Settings” under the CallManager options. This is where you can identify your directory source (match name and department information to extension numbers)

·        EXAMPLE (Call Manager Directory)

§         LDAP PORT = 8404

§         Naming Context = o=cisco.com

§         Full DN user = CN=Directory Manager,o=cisco.com

Note: All other field defaults are correct; just enter the p/w for the Directory Manager.

·        EXAMPLE (My own Active Directory)

§         LDAP PORT = 389

§         Naming Context = dc=iqnsi, dc=com

§         Full DN user = cn=Brian Buttner, ou=support, dc=iqnsi, dc=com

§         Object class for user search = users

§         Department attribute = department (if you wish to pull from a different field just match the correct attribute name)

§         Use an LDAP user phone instead of a cisco specific (Enabled) and my attribute = ipPhone
Note: This is where in active directory it looks for the Cisco extension number to match extension number to user

·        Click on “Save and retrieve data” you should see all your phones get populated with the First name, Last name and Department information a few moments later (it may take a couple minutes depending on how many devices are being monitored).

 

VERIFICATION OF THE CISCOSIM

  1. You should now have full call control and feature sets should all be working.
  2. All real time events should be showing up etc… as seen in one of our desktop clients (Desktop Companion or Console Companion).
  3. You should now use your desktop application to create global groups and populate them with BLF cells (see documentation help F1 in you client)