BACKING UP AND RESTORING YOUR VISTAPOINT SERVER

BACKUP
DATABASE
Set this batch file up in the Microsoft scheduler
* Usually I set it for M,W F after hrs
C:\Program Files\iQ NetSolutions\VistaPoint Enterprise\Tools\SysDBBackup.bat 
Note: You can run it any time, it has very low overhead is quick and won’t hurt anything to do so
> Output directory of the backups
C:\Program Files\iQ NetSolutions\SysBackup

CONFIGURED SERVICES (CISCO)
Please export these registry keys selected branch
> KEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.
> HKEY_LOCAL_MACHINE\SOFTWARE\iQ NetSolutions\CiscoSIM
> KEY_LOCAL_MACHINE\SOFTWARE\iQ NetSolutions\VistaPoint\CISCOSIM


CONFIGURED SERVICES (MITEL)
HKEY_LOCAL_MACHINE\SOFTWARE\iQ NetSolutions\MiTAI SIM

CONFIGURED SERVICES (3COM VCX)
HKEY_LOCAL_MACHINE\SOFTWARE\iQ NetSolutions\VCXSIM

FROM ARCHIEVE FOR RECOVERY
> Latest DB backup set
> Registry keys (zipped up)
** Please fwd those pieces to support@iqnsi.com so that we can also safe guard them for your company.

NEW SERVER
> On your new server install your TSP service (Cisco TSP, MiTAI etc…)
> Install the VistaPoint Server software 
Note: Initially fill out the License information and hit “cancel” to begin a 30 day trial. Contact someone at support@iqnsi.com so they can advise you when you can successfully re-acquire your valid license and bind it to your new server. 
> Decompress your system backups onto your new server
> Import your registry keys by double clicking on each of them

> Important! If this is a VCXSIM you will need to adjust the registry keys for the MAC address and enter in the NEW 	machines MAC address. Also if the IP address has changed make sure the NEW IP address is added to the VCX as a 	trusted endpoint.

> Decompress DB backup and run SysDBRestore.bat


Any questions contact support@iqnsi.com 109.245.5500 x1401